Plan Your Trip

Privacy Policy

Your privacy and trust are our top priorities while you explore Sri Lanka with us.

1. Introduction

Welcome to Hello Sri Lanka www.hellosrilanka.com.au We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, inquire about custom itineraries, or book tour packages through our platform.

2. Information We Collect

We collect information that helps us provide you with a seamless and personalized travel planning experience.

  • Personal Details: Name, email address, phone number, WhatsApp number, and country of residence when you submit inquiry forms or contact us.
  • Travel Preferences: Details regarding your trip dates, preferred accommodation types, group size, and specific travel requirements.
  • Technical & Usage Data: IP address, browser type, device information, and pages visited (collected automatically via analytics cookies to improve site performance).

3. How We Use Your Information

We use your data solely for travel-related services and improving our customer experience:

  • To design, customize, and finalize your Sri Lanka travel itineraries.
  • To communicate with you regarding tour inquiries, bookings, and customer support (via Email or WhatsApp).
  • To process travel arrangements, hotel reservations, and transport logistics.
  • To improve our website usability, functionality, and performance.

4. Data Sharing & Third Parties

We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share necessary details only with trusted service providers strictly for fulfilling your tour requirements (e.g., booked hotels, licensed tour guides, or transport operators).

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings at any time, though some features of the site may function differently as a result.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

  • Access, update, or request the deletion of your personal information stored with us.
  • Opt-out of receiving direct promotional communications from us.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

Plan Your Trip